Terms & Conditions
To ensure everyone has the best time with us, we have some information and terms detailed below. By making a booking at Plymouth Snowsports Centre you have accepted our Terms and Conditions.
If you have any queries please call us on 01752 600220, alternatively you can speak to any member of the team while you are in the centre.
Skiing & Snowboarding
- Please arrive 15 minutes before your lesson / session starts. This allows time to check in and collect your equipment.
- All users taking part in Skiing or Snowboarding are required to have their arms and legs covered and wear a pair of gloves.
- All activities take place rain or shine. Please come dressed appropriately for the weather. We are unable to refund / re arrange a booking due to the weather.
- Anyone taking part on a lesson must be booked onto the correct level and age session. If you have incorrectly booked onto the wrong lesson we may have to end your lesson.
- Only our instructors can teach at our centre. No teaching can happen by any members of the public.
- All open practice sessions must take place on the main slope. The nursery slope is only for lessons being taught by our instructors.
- Open practice is for Level 4 (skiing) and Level C (snowboarding) and above. Anyone who is not at this level may be asked to leave without a refund.
- Ski’s / Snowboards, Boots and Ski Poles are included in the price of the lesson / session. You are welcome to bring your own equipment, but there is no discount for this.
- For Race Training, Freestyle and Tiny Terrors helmets are mandatory.
Sno-Tubing & Viper Drop
- Please arrive 5-10 minutes before your session starts. This allows time to check in.
- All users taking part in Sno-Tubing and Viper Drop are required to wear fully enclosed, flat shoes. No open toed / heeled shoes or heels.
- All activities take place rain or shine. Please come dressed appropriately for the weather. We are unable to refund / re arrange a booking due to the weather.
- Only those who have paid to take part can join in the session. Accompanying adults are welcome to watch.
- Sno-Tubing is a minimum age of 4 years. All participants must ride in their own Sno-Tube.
- Viper Drop is a minimum age of 6 years. All participants must ride in their own Sno-Tube.
Tobogganing
- Please arrive 5-10 minutes before your session starts. This allows time to check in.
- All activities take place rain or shine. Please come dressed appropriately for the weather. We are unable to refund / re arrange a booking due to the weather.
- Tobogganing is a minimum age of 4 years. Those aged 4-7 years must ride with an adult (18 +), anyone aged 8 years and above must ride solo.
Refund Policy
- We operate a 48 hour cancellation policy for all activities, including Skiing & Snowboarding.
- Prior to 48 hours before your booking you can receive a 100% credit onto your account, which can be used for a future date. Or you can receive a refund less a 25% administration fee.
- Within the 48 hour period you are not entitled to any refund, credit or rearranged session.
- We do not allow refunds, credits or to re arrange sessions due to the weather. We are an all weather activity centre and advise all customers attend dressed for the weather.
Birthday Parties
- To book a birthday party we take a £56 non refundable deposit.
- If you need to cancel your party you can do so with at least 48 hours notice. You can move to another date, but we will be unable to refund your deposit.
- 7 days before your party please call the centre to confirm final numbers and pay the final balance. After this point we are unable to offer refunds for any changes of numbers, or any guests who do not attend.
- At the time of confirmation (no later than 7 days before) will require you to confirm if you wish to have a Pizza party or a Picnic party. Please also ensure you let us know of any allergies at this point.
- Our parties are a minimum of 8 guests (including the birthday child). We are unable to offer a refund or credit if you do not have 8 guests attend the party.
- The ‘birthday child goes free’ applies to one child per party.
- Please ask your guests to arrive 15 minutes before the party starts. We ask that the Party Host arrives a few moments before this to be first on site.
Functions
- To book a function we take a £100 non refundable deposit towards the cost of room hire. Any security costs must also be paid at this time.
- All 18th and 21st birthday parties require the use of our security team.
- Final details and the final balance must be confirmed no later than 4 weeks prior to the event.
- Customers are welcome to use their own DJ / entertainment, but they will need to provide a PAT test and indemnity insurance policy.
- Customers are welcome to provide their own catering, however our kitchen cannot be used due to cross contamination.
- If for any unforeseen reason you need to cancel or re-arrange the party please do let us know ASAP. We operate a 4 week cancellation policy on functions and require 4 weeks notice to cancel your event. Any refunds will be minus your £100 deposit already paid (plus any DJ deposit and security costs).
- If you wish to move your function we will attempt to help where we can but require a minimum of 7 days notice.
Gift Vouchers
- For full terms and conditions for our gift vouchers please visit HERE